Impact of performance evaluation on talent retention in the services sector: A systematic review
DOI:
https://doi.org/10.5281/zenodo.17802111Keywords:
organizational climate, performance evaluation, retentionAbstract
Talent retention presents a crucial challenge for service sector organizations, given that high turnover negatively impacts performance and institutional stability. In this context, performance evaluation (PE) emerges as a strategic tool to foster employee retention. This systematic review analyzes how PE influences retention, based on a rigorous analysis of 35 studies selected according to the PRISMA protocol, extracted from recognized international databases such as Scopus, Web of Science, and SciELO. The results indicate that PE significantly contributes to retention when implemented with practices that include constructive feedback, formal recognition, and fair and equitable evaluation criteria. Furthermore, this practice improves the organizational climate by strengthening leadership skills, promoting internal communication, and facilitating the effective management of work-related stress. Thus, performance evaluation becomes not only a mechanism for measuring individual results but also a key instrument for promoting employee well-being, motivation, and commitment. In summary, the evidence gathered positions performance evaluation as an essential component of organizational strategies aimed at ensuring the continuity and stability of human talent in the service sector, fostering a positive impact on both internal management and institutional results.
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