Internal communication, organizational climate, and job performance in organizations: a systematic review

Abstract

This systematic review analyzes internal communication and its relationship with organizational climate, as well as its impact on job performance in organizations. To this end, 23 scientific articles published between 2020 and 2025 were reviewed, selected from the Scopus, Web of Science, and SciELO databases using rigorous evaluation criteria. The method used consisted of conducting a systematic and comparative review of the scientific literature, identifying and selecting articles from indexed scientific journals, in English and Spanish, whose discussion analyzes how internal communication influences organizational climate and how this affects job performance. The review also incorporates a comparative analysis of recurring patterns among the studies, highlighting key dimensions such as leadership, job satisfaction, organizational culture, communication barriers, and the mediating role of the work climate in organizational contexts. In addition, the PRISMA 2020 criteria were evaluated to ensure transparency and methodological consistency in the selection process, which strengthened the validity of the findings. Finally, the study shows that adequate internal communication not only improves the perception of the work environment, but also acts as a critical determinant of employee engagement, productivity, and efficiency in different types of organizations.