Administrative Staff Empowerment and Organizational Development in Peruvian Public Hospitals
DOI:
https://doi.org/10.5281/zenodo.20649107Keywords:
Employee empowerment, organizational development, hospital managementAbstract
This study aimed to explain the effect of an empowerment model for administrative-process workers on organizational development in hospitals belonging to the Ica Healthcare Network, Peru. A quantitative, non-experimental, cross-sectional, correlational-causal study was conducted with a probabilistic sample of 351 workers from a population of 2,042. Two Likert-type questionnaires were administered and validated through expert judgment, internal consistency, and confirmatory factor analysis. The instruments showed satisfactory properties: α = .97, ω = .87, χ²/df = 2.14, CFI = .94, TLI = .93, GFI = .92, RMSEA = .061, and SRMR = .045. Overall empowerment was mainly moderate (51.0%), whereas organizational development reached an efficient level among 55.3% of participants. The correlation between both variables was strong and statistically significant (rho = .816; p < .001), with a coefficient of determination of 66.5%. Teamwork showed the strongest association (rho = .796; R² = .591), followed by continuous improvement, technical skills, decision-making autonomy, and effective communication. The study concludes that an institutional empowerment model, integrated with technical training, regulated autonomy, communication, continuous improvement, and collaborative work, may strengthen hospital organizational development and guide human resource policies in public healthcare networks.
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