Ochoa Saravia, Juan Alfredo, César Guillermo Amaya Rodríguez, Felipa Coronado Huanaco, and Lilian Karina Estrada Manrique. “Quality Management in Commercial Sector Companies: A Systematic Review 2020–2025”. InveCom Journal 6, no. 3 (December 24, 2025): 1–10. Accessed November 13, 2026. https://www.revistainvecom.org/index.php/invecom/article/view/4286.