The Backwardness of E-Government in Venezuela. Case: Governor's Office of Táchira and Mayor's Office of San Cristóbal.

Abstract

In the digital age, governments have incorporated Information and Communication Technologies (ICT) into their efforts to better respond to the needs of citizens, who in turn have understood the importance of an online conversation with the entities that administer public affairs. In Venezuela there have been many works on electronic government, which promoted the realization of this research from the regional and local level, studying the characteristics of electronic government in the government of Táchira and the mayor's office of its capital municipality, San Cristóbal. To this end, the legal framework that regulates the incorporation of ICTs in Venezuela was reviewed to strengthen democracy, the free use of technologies and promote their incorporation. The methodology used implied the application of an instrument in the years 2016 and 2021 to evaluate the electronic government characteristics of the websites of the aforementioned governments. It was found that, instead of advancing, there was a great setback from one year to the next. In 2016, both governments had made available to the user new forms of communication and online transactions that currently do not exist or are not functional. The government of Táchira and the mayor of San Cristóbal had characteristics in 2016 that placed them at a transactional level of electronic government. For this year 2021, the first fell to the informative level and the second lost its web domain due to non-payment.