The role of Artificial Intelligence in business decision-making: a systematic review
DOI:
https://doi.org/10.5281/zenodo.22179069Keywords:
artificial intelligence, decision-making, business managementAbstract
The objective of this study was to analyze the role of artificial intelligence in business decision-making processes based on existing scientific evidence. Therefore, this research constitutes a systematic review of the literature conducted in accordance with the guidelines of the PRISMA 2020 statement, with the aim of ensuring its transparency and reproducibility. The methodological procedure involved a search for studies in English and Spanish in the SciELO, ScienceDirect, and Scopus databases for the period 2022–2026, which allowed for the inclusion of 22 articles in the final synthesis. The results identified benefits such as optimization and cost reduction; among the most notable challenges were difficulties in implementation, cultural resistance, a shortage of specialists, and the lack of a formal regulatory framework. In conclusion, it is established that the role of AI in business decision-making is strategic and transformative; however, as the findings show, fulfilling this role depends on effective implementation through a comprehensive approach.
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