Technological updates in legal Chatbots in Latin America: review of their impact on efficiency and effectiveness
DOI:
https://doi.org/10.5281/zenodo.12194029Keywords:
legal chatbots, effectiveness, efficiencyAbstract
In this literature review article, the impact of technological updates on legal chatbots in Latin America was evaluated. Technology upgrades, such as artificial intelligence, were found to improve the effectiveness and personalization of automated legal services. The adaptability of legal chatbots has led to greater user satisfaction and more efficient service. This study, in line with the objective of evaluating the impact of technological updates, was based on a literature review methodology. The results highlight the importance of continuing to explore advanced technologies in the legal field. It is recommended to investigate the integration of complementary technologies and address user acceptance. The main conclusion is that technological updates in legal chatbots can significantly improve the quality of legal services in Latin America, promoting greater efficiency and personalization in legal care.
Downloads
References
Alba, W., & Bracho, A. (2023). Competencias tecnológicas del docente: Una alternativa de formación en tiempos postpandemia. Ciencia Latina Revista Científica Multidisciplinar, 7(1), 1788-1804. https://doi.org/10.37811/cl_rcm.v7i1.4524
Albuquerque, D. (2023). Hospital-based hta (hb-hta) in the Latin America and Caribbean (LAC) regions: A scoping review protocol. https://doi.org/10.31219/osf.io/4q8e6
Altamimi, I. (2023). Artificial intelligence (AI) chatbots in medicine: A supplement, not a substitute. Cureus. https://doi.org/10.7759/cureus.40922
Bodero-Solís, M. (2024). Inteligencia artificial en la administración de justicia en el Ecuador [Artificial intelligence in the administration of justice in Ecuador]. RMPI, 4(Derecho), 26-31. https://doi.org/10.62574/rmpi.v4iderecho.128
Botero, C., Batista, C., Cuker, B., & Anfuso, G. (2022). Latin America and the search for a coastal law: Lessons from the legislative procedure in Colombia. Sustainability, 14(9), 5168. https://doi.org/10.3390/su14095168
Buccella, M. (2024). El aspecto legal del dinero, 306-333. https://doi.org/10.1093/oso/9780198881452.003.0013
Carboni, A., Martins, G., Gómez-Zavaglia, A., & Castilho, P. (2023). Lactic acid bacteria in the production of traditional fermented foods and beverages of Latin America. Fermentation, 9(4), 315. https://doi.org/10.3390/fermentation9040315
Castro, M., Yataco, P., Valdivia, M., & López, G. (2022). Desarrollo de las competencias matemáticas en entornos virtuales. Una revisión sistemática. Alpha Centauri, 3(2), 46-59. https://doi.org/10.47422/ac.v3i2.80
Cordero, Y., Peña, M., & Prendes, N. (2022). Calidad del docente universitario en la carrera de educación en la UISRAEL, Ecuador. Revista Panamericana De Pedagogía, 35, 102-119. https://doi.org/10.21555/rpp.vi35.2725
Couso, J. (2022). Transnational legal networks and the reshaping of legal education in Latin America. In Reform and Renewal in Latin American Legal Education (pp. 238-250). https://doi.org/10.1093/oso/9780197632314.003.0007
Duve, T. (2024). Introduction. In Sustainable Development and Public Administration (pp. 1-17). https://doi.org/10.1017/9781009049450.001
Essel, H., Vlachopoulos, D., Tachie-Menson, A., Johnson, E., & Baah, P. (2022). The impact of a virtual teaching assistant (chatbot) on students' learning in Ghanaian higher education. International Journal of Educational Technology in Higher Education, 19(1). https://doi.org/10.1186/s41239-022-00362-6
Farhan, M. (2024). Legal aspects of using AI chatbots in business support services by PT Matahari department store. Qistina Jurnal Multidisiplin Indonesia, 3(1), 191-203. https://doi.org/10.57235/qistina.v3i1.2117
Flores, S., Sebastian, M., & Alva, P. (2022). Measuring the performance of health systems in Latin America. European Journal of Public Health, 32(Supplement_3). https://doi.org/10.1093/eurpub/ckac131.308
Gallego, O. (2021). A liberal region in a world of closed borders? The liberalization of asylum policies in Latin America, 1990–2020. International Migration Review, 56(1), 63-96. https://doi.org/10.1177/01979183211026202
Gómez, L. (2023). Instrumento tecnológico: Gestión y control del plan de estudios en el programa de contaduría pública de la FUP. Ciencia Latina Revista Científica Multidisciplinar, 7(4), 7198-7210. https://doi.org/10.37811/cl_rcm.v7i4.7471
Gordon, E. (2024). Development of a culturally targeted chatbot to inform living kidney donor candidates of African ancestry about APOL1 genetic testing: A mixed methods study. Journal of Community Genetics, 15(2), 205-216. https://doi.org/10.1007/s12687-024-00698-8
Graf, C., Fernández-Ávila, D., Plazzotta, F., & Soriano, E. (2023). Telehealth and telemedicine in Latin American rheumatology, a new era after COVID-19. JCR Journal of Clinical Rheumatology, 29(3), 165-169. https://doi.org/10.1097/rhu.0000000000001968
Haque, A., & Chowdhury, M. (2023). Transforming chronic disease management with chatbots: Key use cases for personalized and cost-effective care. https://doi.org/10.36227/techrxiv.22579735.v1
Ittarat, M. (2023). Personalized care in eye health: Exploring opportunities, challenges, and the road ahead for chatbots. Journal of Personalized Medicine, 13(12), 1679. https://doi.org/10.3390/jpm13121679
Khosravi, M. (2024). Factors influencing patient engagement in mental health chatbots: A thematic analysis of findings from a systematic review of reviews. Digital Health, 10. https://doi.org/10.1177/20552076241247983
Laymouna, M. (2024). Roles, users, benefits and limitations of chatbots in healthcare: rapid review (preprint). https://doi.org/10.2196/preprints.56930
López, A., Betancourt, M., Casas, E., Retana‐Márquez, S., Juárez‐Rojas, L., & Casillas, F. (2021). The need for regulation in the practice of human assisted reproduction in Mexico: An overview of the regulations in the rest of the world. Reproductive Health, 18(1). https://doi.org/10.1186/s12978-021-01293-7
Morataya, C. (2023). CICITLAC for the scientific and technological innovation in Latin America and the Caribbean. Journal of Latin American Sciences and Culture, 5(8), 41-42. https://doi.org/10.52428/27888991.v5i8.1061
Muñoz, J. (2024). Innovaciones y tendencias en los sistemas de evaluación educativa. Latam Revista Latinoamericana De Ciencias Sociales Y Humanidades, 5(3). https://doi.org/10.56712/latam.v5i3.2157
Patel, K. (2024). Applications of chatbots (pp. 82-101). https://doi.org/10.4018/979-8-3693-1830-0.ch005
Payne, L., & Santos, A. (2020). The right-wing backlash in Brazil and beyond. Politics & Gender, 16(1). https://doi.org/10.1017/s1743923x20000057
Pinquart, M. (2021). Cultural differences in the association of harsh parenting with internalizing and externalizing symptoms: A meta-analysis. Journal of Child and Family Studies, 30(12), 2938-2951. https://doi.org/10.1007/s10826-021-02113-z
Rahier, J. (2021). The Observatory of Justice for Afrodescendants in Latin America (OJALA) as an initiative of engaged anthropology for the promotion and defense of human rights. Vibrant Virtual Brazilian Anthropology, 18. https://doi.org/10.1590/1809-43412021v18a811
Rao, K., Ortiz, A., Roberton, T., Hernandez, A., & Noonan, C. (2022). Open configuration options future health spending in Latin America and the Caribbean: Health expenditure projections & scenario analysis. https://doi.org/10.18235/0004185
Rivera-Lozada, O., Vicente, J., Gómez, P., Medina, C., & Rosales-Cifuentes, T. (2023). Impact of economic growth on scientific production in Latin America and the Caribbean based on panel data analysis. F1000Research, 12, 242. https://doi.org/10.12688/f1000research.128075.1
Ruiz, C. (2024). Diagnóstico para el diseño de una secuencia didáctica usando la programación visual por bloques como estrategia de enseñanza de historia en educación primaria. Transdigital, 5(9), e269. https://doi.org/10.56162/transdigital269
Skjuve, M., Følstad, A., Fostervold, K., & Brandtzæg, P. (2022). A longitudinal study of human–chatbot relationships. International Journal of Human-Computer Studies, 168, 102903. https://doi.org/10.1016/j.ijhcs.2022.102903
The Inter-American Convention on Protecting the Human Rights of Older Persons as a Tool to Promote the Decade of Healthy Aging. (2023). https://doi.org/10.37774/9789275126943
Vargas, E. (2024). Legal challenges of digital copyright laws in the circulation of digital content. Law and Economy, 3(1), 1-10. https://doi.org/10.56397/le.2024.01.01
Villavicencio, O. (2024). Evaluación comparativa de herramientas tecnológicas basadas en inteligencia artificial para el monitoreo de enfermedades. Informática Y Sistemas Revista De Tecnologías De La Informática Y Las Comunicaciones, 8(1). https://doi.org/10.33936/isrtic.v8i1.6325
Wilson, L., & Marasoiu, M. (2022). The development and use of chatbots in public health: Scoping review. JMIR Human Factors, 9(4), e35882. https://doi.org/10.2196/35882
Yáñez‐Serrano, A., Aguilos, M., Barbosa, C., Bolaño-Ortiz, T., Carbone, S., Díaz-López, S., ... & Tzompa-Sosa, Z. (2022). The Latin America early career earth system scientist network (laecess): Addressing present and future challenges of the upcoming generations of scientists in the region. NPJ Climate and Atmospheric Science, 5(1). https://doi.org/10.1038/s41612-022-00300-3
Zhang, L. (2023). The reasons and significance of same-sex marriage on the LGBT community in Latin America. Ibero-América Studies, 5(1), 141-151. https://doi.org/10.55704/ias.v5i1.11
Zhang, Y. (2024). Business chatbots with deep learning technologies: State-of-the-art, taxonomies, and future research directions. Artificial Intelligence Review, 57(5). https://doi.org/10.1007/s10462-024-10744-z
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
The journal is licensed under the Attribution License (CC BY), allowing the possibility of copying, distributing, displaying, and producing derivative works, as long as the author is acknowledged and cited.
